ISO-IEC-20000-FOUNDATION QUESTIONS PDF & ISO-IEC-20000-FOUNDATION RELIABLE TEST TEST

ISO-IEC-20000-Foundation Questions Pdf & ISO-IEC-20000-Foundation Reliable Test Test

ISO-IEC-20000-Foundation Questions Pdf & ISO-IEC-20000-Foundation Reliable Test Test

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q28-Q33):

NEW QUESTION # 28
Within the requirements for Resources, in addition to human resources, what other resources shall the service provider organization determine and provide?

  • A. Financial, suppliers, and service desk
  • B. Information, suppliers, and work areas
  • C. Technical, work areas, and service desk
  • D. Technical, information, and financial

Answer: D


NEW QUESTION # 29
Which is not an example of configuration information for a CI?

  • A. Status
  • B. Relationship with other Cis
  • C. Unique identification
  • D. Feature of a service

Answer: D


NEW QUESTION # 30
When managing a major incident, what is one of the activities that needs to be performed?

  • A. Involve the customer
  • B. Keep top management informed
  • C. Escalate the incident
  • D. Initiate problem management activities

Answer: B


NEW QUESTION # 31
Who is required to review the service providers SMS and services within the service management system of ISO/IEC 20000-1?

  • A. A consultancy organization
  • B. Any process owner
  • C. Top management
  • D. The Registered Certification Body

Answer: C


NEW QUESTION # 32
Which is NOT a specific resource management responsibility within ISO/IEC 20000-1?

  • A. Appropriate service management staff training records shall be maintained
  • B. All service management staf shall be qualified to at least ITIL Foundation level
  • C. The competencies required for service management roles shall be determined
  • D. All service management personnel shall be aware of their contribution to service management objectives

Answer: B


NEW QUESTION # 33
......

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