ISO-IEC-20000-Foundation Best Study Material, Reliable ISO-IEC-20000-Foundation Learning Materials

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	ISO IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.
Topic 2	This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.
Topic 3	Fundamental Concepts and Principles of Service Management and the SMS Based on ISO IEC 20000-1:

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q31-Q36):

NEW QUESTION # 31
What is the relationship between ISO/IEC 20000-1, ISO 9001, and ISO/IEC 27001?

A. It is necessary for service provider organizations to be certified against all of them to ensure an effective service management system
B. An SMS can be integrated with a quality management system based on ISO 9001 or an information security management system based on ISO/IEC 27001
C. ISO 9001 deals mainly with customer complaints about quality, whereas ISO/IEC 20000-1 and ISO/TEC27001 are IT focused
D. ISO/IEC 20000-1 applies to service management, whereas ISO 9001 and ISO/IEC 27001 can NOT be used effectively in a service provider organization

Answer: B

NEW QUESTION # 32
What is a responsibility of the organization regarding supplier management as defined in ISO/IEC 20000-1?

A. To ensure that contracts with external suppliers are accessed for alignment against SLAs of customers
B. To ensure that subcontracted suppliers meet contractual requirements in all circumstances
C. To ensure that supplier processes and procedures are defined
D. To ensure that a process exists for the procurement of suppliers

Answer: A

NEW QUESTION # 33
Which is NOT a specific resource management responsibility within ISO/IEC 20000-1?

A. All service management staf shall be qualified to at least ITIL Foundation level
B. Appropriate service management staff training records shall be maintained
C. The competencies required for service management roles shall be determined
D. All service management personnel shall be aware of their contribution to service management objectives

Answer: A

NEW QUESTION # 34
How are ISO/IEC 20000 Parts 1, 2, and 3 used?

A. Part 3 only applies to outsourcing organizations, but Parts 1 and 2 can be used by any service provider
B. A typical service provider starts by conforming to Part 1 and then moves on to conform with Parts 2 and 3
C. Parts 2 and 3 provide advice to help an IT service provider conform to the requirements of Part 1 in an effective way
D. It is mandatory for a service provider to conform to all parts of the standard

Answer: C

NEW QUESTION # 35
Which is one of the ways that a service provider can demonstrate governance of applicable processes operated by an external supplier?

A. By coordinate activities with other parties involved in the service lifecycle
B. By signing a contract with the external supplier
C. By agreeing the scope of the services to be delivered by the external supplier
D. By appointing a designated individual who is responsible for managing the relationship with the external supplier

Answer: A

NEW QUESTION # 36
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ISO-IEC-20000-FOUNDATION BEST STUDY MATERIAL, RELIABLE ISO-IEC-20000-FOUNDATION LEARNING MATERIALS

ISO-IEC-20000-Foundation Best Study Material, Reliable ISO-IEC-20000-Foundation Learning Materials